Find the updates below.
In short: we started generated revenue on March 2010 and now, in August 2010 and close to 5-figure numbers, we didn’t receive a single cent.
Long version: see our discussion with Mobclix support below.
This is the e-mail that we sent on August 12 to Mobclix support:
During March, our first month with Mobclix, we generated $268.09 with our applications:
FML (803e8557-b71d-4937-b23a-8802ab22b125): $35.97
MLIA (cdf3868e-16b2-4611-ae83-4c6736400c50): $86.85
TFLN (cbc66b89-e88a-4e5e-8eb1-f3dbd36faf84): $145.27
Our questions are:
1) Why did we not receive any payment yet?
2) Why does the Invoice for June 2010 says $69.72? (Instead of $268.09)
3) Why didn’t we receive any payment yet? (We forgot this question in the original message)
These questions equally apply for the following month, April (whose invoice was generated during July)
The answer was just a document with the invoice for June (March’s revenue), splitting the contribution from every ad company. To this, we replied explaining what exactly were the mismatches between the figures in our Mobclix analytics and those in the invoice. In short, it should be 4 times bigger.
The answer was:
Mobclix will make payouts when we receive payments from ad networks. So while you may not be paid for a certain network in a month, we are working on collecting the payment and will remit it in your next invoice.
Irregularity in Revenue reporting
This is a different issue, and pretty worrying too. This was our ticket to Mobclix, on August 12:
In the Revenue tab for our applications, we noticed that, for 21-27 July, the generated revenue figures dropped a posteriori, after those days had passed. We can’’t find any reason or official explanation.
More specifically, here you have a table with the comparison of the figures that we observed before and after July 31:
Date Before After 27 July 62.40$ 39.53$ 26 July 66.10$ 34.70$ 25 July 73.32$ 34.28$ 24 July 78.62$ 37.70$ 23 July 73.18$ 36.93$ 24 July 78.05$ 27.53$ 23 July 61.12$ 32.44$
We never got an answer.
What’s funny is that, if we hadn’t seen this, we would never have noticed. Maybe you think you made 100 dollars per day last month, but it has now magically to 40. No kidding.
We still have hope that Mobclix will react, and understand how serious these issues are. We’ll keep you posted.
August 24: They just generated and executed the pending invoices. That was a quick reaction on their side! Still, we have not managed to match the figures of the monthly invoices with those on Mobclix’s Revenue tab (it would be great to know how exactly those are calculated).